Call Center Representative

VB has openings for Call Center Sales Representatives in our client’s 10-15 person Call Center located in Syracuse, New York. We are looking for someone that is a mix of fun, friendly and professional to engage with our customers. Must have excellent communication and computer skills, be able to explain and sell the Company’s products and services, handle Customer inquiries in a positive and professional manner, and is flexible to work Full-Time shifts, which include evenings, weekends and holidays, on a rotating basis.

Main responsibilities and functions:

  • Receive inbound sales and customer service calls from new/ existing customers on behalf of our clients.
  • Use multiple software programs and call center related computer hardware for customer interactions; payments, sales, notes, inquiries, etc.
  • Sales – Assess customer’s needs, recommends and order services.
  • Provide exceptional customer service to our customers each and every day.
  • Participate in on-going training, coaching and development programs/classes.

Job Requirements and Qualifications:

  • 1+ Year of current / prior Call Center experience. Management experience will be considered in lieu of Call Center experience.
  • Computer experience (Intermediate Level) in a Microsoft Windows environment.
  • Excellent interpersonal and communication skills.
  • Ability to learn, present and sell company products.
  • Able to multitask using multiple software programs and computer hardware.
  • Must be able to work shifts during the call center’s hours – 7 a.m. – 9 p.m., Monday – Friday. 8 a.m. – 9 p.m. Saturday and Sunday.

What we offer:

VB USA offers competitive pay, commission opportunities, and a fun working environment. Detailed and comprehensive training program provided for the right candidate.

Pre-employment drug test and background check required.

We are an equal opportunity employer.

Call Center Representative

VB USA is currently seeking a Call Center Representative in the Phoenix, AZ area. VB provides comprehensive professional level staffing services on a nationwide basis and has been bringing companies and professionals together almost 5 years. At VB, we find the best, highest paying professional level positions within the top companies in the area. Most of the positions we identify will never be found in a newspaper or online because of the exclusive relationships we have with our clients who trust VB’s recruiting team to identify top talent to fill their critical hiring needs. Finding a top paying job at a great company is often like signing the contract of a lifetime; let us get to work for you today!


  • Handles customer service inquiries and problems via telephone. Customer inquiries are of a basic and routine nature.
  • Documents and tracks contacts with members, providers and plan sponsors
  • Processes complaints (member/provider), grievance and appeals via internal processes and reporting systems.
  • Verifies member plan eligibility and documents applicable contact/inquiries via our internal applications.
  • Educates providers on our self-service options; Assists providers with questions and assigning members to their panel/practice.
  • To increase member satisfaction, retention, and growth by efficiently delivering competitive services to member and providers through a fully-integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes.

Required Skills:

  • Looking for candidates with at least two years of call center, customer service experience or health care experience,
  • The candidates must have the ability to multitask to accomplish workload efficiently;
  • Possess analytical skills;
  • Ability to maintain accuracy and production standards;
  • Technical skills, and computer literacy;
  • Intermediate to advanced professional typing skills;
  • Oral and written communication skills;
  • Understand or able to quickly learn medical terminology;
  • Problem solving skills;
  • Attention to detail and accuracy;
  • Bilingual preferred.

Additional Information:

  • Hours: 9:30 AM – 6:00 PM
  • Pay: $15.00
  • Employment Type: Contract
  • Limited medical and dental coverage for contractors and their families available immediately
  • Opportunities for professional growth.

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